HYPERLINK Internet Services
HYPERLINK internet provides affordable
high-speed Internet services direct to student and conventional apartment
communities throughout the United States. We are committed to excellence,
reliability and performance in network, resident and office internet support.
Our experienced staff of service professionals stand ready to support
your resident and office network communications needs. HYPERLINK Internet
is able to offer the latest technologies and features, such as Resident
Authentication, Bandwidth Management, Community Web pages, 24 x 7 technical
support as well as Virus blocking and removal. Services usually reserved
for high cost Internet providers, presented at a fraction of the cost.
BANDWIDTH MANAGEMENT
As with all Internet Service Providers, bandwidth must be shared between
all customers online. HYPERLINK Internet employs quality control systems
that monitor and shape the network bandwidth utilization to attain the
highest speeds and provide the best Internet experience for all our customers.
Access to your University, as well as other HTTP, Email, and Delay-Sensitive
traffic are set to high priority during peak periods of usage to insure
the best possible response times. HYPERLINK Internet continuously monitors
network traffic for virus and other harmful network activity and restricts
such traffic or quarantines infected users if necessary. This proactive
service reduces network slowdowns and helps to prevent outages.
COMMUNITY CORNER WEB PAGE
Residents have access to a variety of information directly related to you and your property:
- Property News and Events
- Area Directory
- Internet Usage Information
- Maintenance Request Form
- Survey of Service Forms
CUSTOMER SUPPORT
HYPERLINK Internet has Customer Support Technicians available 24x7 to
assist residents with Internet connection issues. While at your computer,
call 1-866-302-5525 to speak with a technician that can assist you with
diagnosing and resolving your issue. Our Problem Tracking System gives
residents insight into the status of their Internet issue as the problem
is being resolved. This is provided via e-mail to the e-mail address given
to the technician at the time the problem ticket was initiated.
EMAIL
HYPERLINK Internet provides its customers with access to a high performance
outbound mail services used in conjunction with your existing, 3rd party,
incoming mail services such as Hotmail, Yahoo! Mail and your University
e-mail accounts.
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